Donna Balcik became VP of Operations in January 2014 and is in charge of the day-to-day operations of Ovation’s IT team. Because Ovation provides transaction services and HIM medical coding support to businesses and hospitals throughout the country, this is a substantial responsibility. Donna also provides oversight to our coding client management team.
Prior to joining Ovation RCS, Donna worked for UPMC for 20 years, during which she held a variety of management roles. The majority of those positions involved the health system’s IT infrastructure and systems support; however, she also assisted with hospital billing, training, and reimbursement.
Donna has a Bachelor of Science degree from the University of Pittsburgh in Economics and Mathematics and also has a Master’s of Business Administration from University of Pittsburgh Graduate School of Business.
Director of Finance and Business Analytics
Joe Conaway is a Senior Business Analyst at Ovation Revenue Cycle Services. He prepares monthly financial reporting/projections and completes a daily analysis of client operations.
Ovation provides transaction services and HIM medical coding support to physician practices and hospitals throughout the country. Joe is responsible for financial reporting and projections, as well as the daily evaluation of client operations volumes and quality analysis. Joe Conaway joined Ovation in August 2015. Prior to joining Ovation RCS, Joe worked for UPMC for six years where he held a variety of management roles, mainly involving self-pay collections and financial assistance.
Joe has a Bachelor of Science degree from Marshall University in Business Administration.
Senior Director of Operations, Technology and Information Security
Don joins Ovation Revenue Cycle Services as an executive leader with over 25+ years’ experience in healthcare IT specializing in commercial software product development and delivery. Don has lead a number of software development, QA, requirements & analysis and product management teams in creating software solutions designed to improve workflow efficiencies and manage healthcare operations, including solutions rated #1 in KLAS.
Don has product, technology and commercial process oversight for Ovation Revenue Cycle Services including SDLC development, overall commercial process development & improvement, technical and software development project management, requirements and specification development, third-party product due diligence, policy and procedure development, information security management and legal contract reviews. Don also serves as Ovation’s HIPAA Privacy Officer and Information Security Officer.
Don has a Bachelor of Arts in Economics degree from Cornell University in Ithaca, NY.
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