27 Questions You Need to Ask Every Coding and Auditing Company
You’ve started searching for a coding and auditing company to help you with your coding needs. Now, you’re inundated with emails and phone calls from dozens of vendors who want to work with you.
It’s great to have a variety of companies to choose from — but do you have a process in place that can help you find the right partner?
A detailed discussion about your needs and how each company can help your organization is the obvious first step in determining the right match.
Pricing and scheduling are two primary factors — you want to work with someone who can meet your budget and work within your timeline. Be careful not to go into desperation mode. Don’t just shake on what you think is the best deal. You don’t want buyer’s remorse later. Evaluate each of the companies thoroughly.
To help you, we researched and prepared a list of 27 questions you should ask each prospective coding and auditing company that you meet with.
Below are 10 of those pertinent questions to ask any coding and/or auditing vendors- whether onshore or offshore services are provided:
- What level of on-going education is provided to your employees/contractors?
- How are your coders monitored and assessed?
- What makes you confident that your coders can accurately code my organization’s charts?
- What level of reviews are performed on each chart?
- What is your process for obtaining missing chart information?
- What is your pricing methodology? Are discounts of any kind offered?
- Do you require a minimum number of charts per month? What lead time is required for volume fluctuations, if any?
- Do you incorporate our coding policies and procedures into your training and processes? How is this accomplished?
- What differentiates you from your competitors?
- What types of client management activities do you provide?
But wait… there’s more!
Email us at JBurtnett@ovationrcs.com to get the full list of questions (no charge!) including a bonus list of 12 questions to ask during a reference call.
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