RelayHealth Financial and Ovation Revenue Cycle Services Form Strategic Alliance
ALPHARETTA, Ga., June 8, 2015 — RelayHealth® Financial today announced a new strategic alliance with Ovation Revenue Cycle Services that will give hospitals that use RelayAssurance Plus access to enhanced claim status information from more than 300 health insurers nationwide through a payer portal. Being able to see this claim information as soon as one day post-billing can help hospitals decrease administrative costs, reduce denials, and speed claims processing by providing actionable insight into claims issues.
“Claim follow-up activities consume far too much staff time in most hospitals,” said Marcy Tatsch, RelayAssurance vice president and general manager for RelayHealth Financial. “Many providers hope they can fix this problem by buying a stand-alone denial management system, but that just creates a new silo which adds complexity and cost. By bringing payer portal status capabilities into RelayAssurance Plus, we’re helping staff see problems earlier, take action sooner, and find and focus on the root cause of denials—all in the same system they use and know every day. And that’s a better way to keep claims moving at the fastest possible clip.”
The richer claims information accessed via payer portals complements EDI responses received by providers, helping to reduce the need for staff to manually and repeatedly track down additional information to clarify an EDI Health Care Claim Status Response (a “277,” i.e., a response to a claim status inquiry). Through RelayAssurance Plus, hospitals can use Ovation’s claim status functionality to retrieve payers’ detailed information on pending claims, remittance reconciliation, denials, and appeals.
RelayHealth Financial will integrate an opt-in payer portal claim status into the workflow of RelayAssurance Plus, its industry leading claim management system. RelayAssurance Plus provides actionable visibility into claims that require attention at precisely the right time. Time frames for payer responses and claim follow up are intelligently calculated and pushed to the user, helping staff focus on claims that need attention.
For more information on RelayHealth Financial’s solutions, visit our Web site at http://www.relayhealthfinancial.com, learn from our experts at the RelayHealth blog, or follow us on Twitter at @RelayHealth.
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About Ovation Revenue Cycle Services
Ovation Revenue Cycle Services helps clients increase efficiency and achieve cost savings through a flexible suite of software services, designed to improve revenue cycle and HIM operations. With a core focus in health care, Ovation RCS delivers innovative, provider‐proven solutions that fully address the challenges of a rapidly evolving health care environment. Ovation RCS is a wholly‐owned subsidiary of UPMC, a $12 billion global health enterprise based in Pittsburgh, Pennsylvania. Ranked as one of the nation’s best hospitals by US News and World Reports, UPMC is similarly recognized as an industry leader in Revenue Cycle Operations. For more information, visit www.ovationrcs.com, follow us on Twitter @OvationRCS or connect with us on Linked In.
About RelayHealth Financial
Every day across America, more than 2,000 hospitals and health systems rely on RelayHealth to help them process over 5 million patient claims, worth over $1.1 trillion annually. Our broad array of revenue cycle management solutions use the power of the cloud and big data to help healthcare professionals make better financial decisions for their organizations and patients, right at the point of care. Nobody does more than RelayHealth to bring healthcare connections to life. For more information, visit relayhealthfinancial.com.
McKesson Corporation, currently ranked 11th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit us at www.mckesson.com.